Beverly Alimo-Metcalfe is professor of leadership at Bradford University school of management and chief executive of Real World Group.
How boards can measure their performance
Interviews with service users, carers and health professionals have identified the five elements that define effective care. Beverly Alimo-Metcalfe and colleagues report.
We need to be cautious before accepting that there is a simple choice between believing that managers should be assessed either on the quality of staff experience or on patient outcomes and experience.
- Leadership: commitment beats control
- Tips for managers on supporting staff