All articles by David Fillingham
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CommentStop sending “happy-clappy” newsletters and go and listen to staff
The leadership task is to focus on creating high performing teams who communicate well about the basics and then the task is to just let go. By David Fillingham, Elaine Mead and Stephen Singleton
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CommentDavid Fillingham: on the lean approach
The response I’ve heard many times when talking to NHS staff about applying lean to healthcare is: “We’re not Japanese and we don’t make cars”.
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HSJ KnowledgeHow to share innovation across the health service
Members of the North West’s Advancing Quality Alliance want to ensure innovation flows through NHS services. David Fillingham explains why, and how it could be done.
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HSJ Knowledge
Making lean thinking work in the NHS
To be successful, lean principles have to inform everything an NHS organisation does. Here, the chief executive of Royal Bolton Hospital foundation trust explains how he and his staff are putting this into practice