All articles by David Walton
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HSJ KnowledgePeople power: how to make better use of patient experience
It is the commitment of leaders, not the use of surveys, that will properly harness the power of patient experience, argue Seraphim J. Rose Patel and colleagues.
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HSJ KnowledgePutting patients in the centre: the whole person approach to integrated care
Seraphim Rose Patel explains, with a colleague, how a whole person, whole system approach can reduce NHS and social care costs.
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HSJ KnowledgeIndividual user outcomes help measure effectiveness and value
In health and social care the old measures of efficiency and productivity based on activity - input and output - and cost are no longer enough. The actual impact of the service/activity on patients and users is now central, write Seraphim Patel and colleagues.