Health Service Journal
Douglas Smallwood
Douglas Smallwood is the public and patient involvement lead for clinical commissioning at NHS East of England.
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Why exceeding patient expectations should be central for clinical commissioners
20 October 2011
The Health Bill’s ambition to improve healthcare quality while empowering patients and clinicians is commendable, but the principles seem to clash. Aiming to exceed patient expectations could be a core target that may help deliver in all three areas, argues Douglas Smallwood.
