Health Service Journal
Ela Pathak-Sen
Ela Pathak-Sen is associate director of quality and service improvement at Central and North West London Foundation Trust.
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Individual user outcomes help measure effectiveness and value
10 March 2011
In health and social care the old measures of efficiency and productivity based on activity - input and output - and cost are no longer enough. The actual impact of the service/activity on patients and users is now central, write Seraphim Patel and colleagues.
