Ella Britton
Ella Britton is design project lead at thinkpublic.
HSJ KnowledgeReshaping service delivery to put humanity at the heart of public services
Last month’s ombudsman report didn’t just highlight the gap between the NHS’s values and the reality for older people; it suggested that the health service needs to reshape ways of working that start putting patients back at the heart of care, argues thinkpublic’s design project lead Ella Britton.