All Health Service Journal articles in Good management gm1
View all stories from this issue.
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HSJ Knowledge
Stephen Ramsden on telling tales
'It was my first real local experience of the power of the patient's story, and has led to dramatic improvements in our stillbirth rates today'
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HSJ Knowledge
Helen Bevan on the best practice puzzle
'When a new idea is adopted by around 15-20 per cent of the target, it is likely to take on a life of its own and spread naturally'
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HSJ Knowledge
Maggie Rae on righting wrongs
'Seeing desperate poverty and inequality of life chances galvanised me and has continued to be a driving force for more than 25 years'
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HSJ Knowledge
David Lee on the members' club
'Explaining to people that NHS trusts are becoming membership organisations, owned by their members, is not dissimilar to the believability hurdle faced by the Labour Party in the mid-1990s when it was trying to reposition itself as a tax-cutting party'
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HSJ Knowledge
Ruth Hussey on improvement through inspection
'Good managers should view inspection and regulation as an opportunity to provide external reassurance and to ensure that minimum standards are met'
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HSJ Knowledge
Kate Silvester on tackling the 18-week target
To achieve a total process time of 18 weeks from GP referral to first treatment, there must be no waiting list delaying any of the hundreds of administrative and clinical tasks required to get a patient safely through the system. So what is the process?
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HSJ Knowledge
Helen Bevan on freeing up your time
'The leaders we studied typically spent 70 per cent of their working lives in meetings. Yet only 36 per cent of attendees made a significant contribution to the meetings'
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HSJ Knowledge
Maggie Rae on cynicism and scepticism
'Cynicism crushes enthusiasm and energy and is deeply damaging'
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HSJ Knowledge
David Lee on improving crisis services
'One of the most visible differences in mental health services today compared with the 1990s is the development of crisis resolution teams'
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HSJ Knowledge
Ruth Hussey on creating social capital
'Social capital consists of.connections between family, friends, neighbours, the people we work with, and membership of community and civic organisations.'