Helen Bevan on the six lessons of success
This is my 11th year as a national improvement leader in the NHS. During this time, I have led or supported more than 70 major national improvement initiatives, in priority areas such as quality, emergency care, waiting times, cancer services, leadership and care closer to home. Yet I have never experienced a phenomenon like the Productive Ward. It has spread more quickly, made a difference to more staff and patients and created more energy for change than anything I had experienced ...
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