Health Service Journal
Ian Kendall
Ian Kendall is a professor at the University of Portsmouth.
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The importance of administration, management and bureaucracy in healthcare
17 February 2011
Examination of last month’s Health Bill has resulted in a renewed attack on NHS managers and the ‘back-office functions’ administration, management and bureaucracy. However, not only are these functions quite separate, they are all still essential, write John Carrier, Chair of NHS Camden, and professor Ian Kendall from the University of Portsmouth.
