Health Service Journal
Kate Silvester
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Kate Silvester on lean or just mean
10-Mar-2008
Managing a system where all patients get their first definitive treatment within 18 weeks of GP referral will sort the mean from the lean thinkers. -
Kate Silvester on repairing processes in the NHS
3-Dec-2007
NHS managers are not taught to understand how the symptoms of the NHS are generated by the invisible processes they and their colleagues in other departments manage. NHS shop floor staff are experts in these processes - but only as far as their own role goes. This process blindness leads to frustration in both parties. -
Kate Silvester on managing staff, not parenting them
22-Oct-2007
In a hierarchical NHS, how can managers help create a world of equals where everyone contributes?
