Health Service Journal
Ken Jarrold
Ken Jarrold is chair of Dearden Consulting.
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'A good coach helps you to see the world as it really is'
5-Nov-2010
Stress levels in the management community are higher than at any time since I joined it 41 years ago. At best, many managers face the loss of career prospects and life chances. At worst, they face the loss of employment and real hardship. -
NHS training must start with values
22-Sep-2010
The news that the number of places on the National Management Training Scheme is to be reduced is not surprising given the reduction in management jobs expected in the next few years. -
Overcoming fears about the NHS's future
16-Aug-2010
I am increasingly concerned by the tone of some responses to the government’s NHS policy. -
Ken Jarrold on the winners and losers of NHS reform
28-Jun-2010
I started reading policy documents on the NHS in 1969. The first was the Green Paper published two years earlier, which launched the discussion about the first major re-organisation. -
Ken Jarrold on strategic planning in the NHS
17-May-2010
Our new government could do worse than to engage in a little strategic planning. -
Ken Jarrold on admitting to the Mid Staffs mistakes
5-Apr-2010
The shame of Mid Staffordshire Foundation Trust will taint the NHS for many years to come. -
Ken Jarrold on preparing to vote in the general election
22-Feb-2010
The general election is now within touching distance. The campaign is well underway. It is time to prepare and three points may help to do this. -
Ken Jarrold: what is the future of NHS regulation?
31-Dec-2009
The row about regulation did not come at a good time for the NHS and it raises some profound questions. Just how likely is it that self assessment will be objective? How many of us have the capacity to see ourselves, our performance and the world around us as it is rather than as we wish it to be? -
Ken Jarrold on motivating NHS managers
16-Nov-2009
The latest annual health check ratings raise some important and difficult questions. It is time to think again about performance management. -
Ken Jarrold on fixing NHS care and compassion
5-Oct-2009
Occasionally something really important is published. Something that makes you think. Something so powerful you wish the board of every health organisation would place it on the agenda for their next meeting, and every chief executive would say to the executive team: “Today we are not going to strive for world class commissioning competencies or prepare for foundation trust status. -
Ken Jarrold on sharing the economic pain
26-Aug-2009
Max du Pre, the American industrialist influenced by Robert Greenleaf’s idea of the “servant leader”, said that servant leadership is, among other things, about bearing not inflicting pain. -
Ken Jarrold: Five ways to give feedback
15-Jul-2009
Feedback is one of the most valuable gifts our colleagues can give us. To find someone who has the tact, courage and skill to tell you honestly how you are doing is a very rare thing indeed. In 36 years of full time work I had seven good appraisals. -
Ken Jarrold on how to win a job
17-Jun-2009
A lesson we all have to learn is to cope with the disappointment of not getting a job we had wanted. -
Ken Jarrold on the NHS and the credit crunch
5-May-2009
These are dangerous times for public servants. The recession is having a devastating impact on the lives and life chances of many employed in the private sector. In contrast, relatively few public servants are losing their jobs. -
Ken Jarrold on getting the best from staff
15-Apr-2009
If the NHS is to improve public health and provide high quality services to patients, it must look after its staff, including chief executives and senior managers. -
Ken Jarrold on advice for NHS managers
23-Feb-2009
One piece of advice I frequently give myself and others is based on the words of an old prayer that I carry with me. -
Ken Jarrold on NHS positive thinking
19-Jan-2009
2009 does not look like the most promising of years. The impact of the recession on the NHS will be real: the years of plenty are behind us. In these circumstances, it is important to hold on to the positives and not be overwhelmed by gloom. -
Ken Jarrold on Barack Obama the manager
8-Dec-2008
For students of leadership and management, these are interesting times. Two very different people, in very different worlds, have been teaching those open to learning. -
Ken Jarrold on the patient experience
17-Nov-2008
There is nothing like being a patient to bring you face to face with the realities of working lives. Fortunately for me, my recent experience was entirely positive. -
Ken Jarrold on public sector economics
29-Sep-2008
The clouds of economic doom have gathered. When a sober chancellor tells you it is the worst situation for 60 years, it is time to take notice. -
Ken Jarrold on Darzi and nursing
25-Aug-2008
While Lord Darzi's review of the NHS is to be warmly supported, it is astonishing that it contains almost no reference to nursing or to ward and team leaders. -
Ken Jarrold on looking after chief executives
21-Jul-2008
It is 30 years since I made my first presentation at a national conference. It was based on the paper I had prepared as part of the Institute of Health Services Management's evidence to the Royal Commission. -
Ken Jarrold on why Darzi needs nurses
16-Jun-2008
Last November, commenting on the first Darzi report, I pointed out that only a crusade for nursing and a focus on team leaders would improve patient experience. -
Ken Jarrold on the staff survey
12-May-2008
The Healthcare Commission will leave a rich legacy, including the remarkable and powerful staff surveys that have given the people of the NHS a voice to which we should listen. -
Ken Jarrold on NHS stability
14-Apr-2008
It is April and something strange is going on in England and Scotland. No major structural changes are under way or planned. -
Ken Jarrold on taking a look in the mirror
10-Mar-2008
Understanding ourselves and other people is one of the most important management skills and is very useful in building and sustaining a productive and satisfying working life. Some people have natural self-awareness and empathy; most of us have to work at it. -
Ken Jarrold on an NHS birthday to remember
28-Jan-2008
This year could be the best for the NHS in England for some time. Challenges will not be in short supply, including the 18-week target, infection control, foundation status and maintaining hard-won financial stability. However, it should be the first year for a while that is not dominated by financial crisis and structural change. -
Ken Jarrold on improving the NHS through story telling
17-Dec-2007
We live in an increasingly diverse and secular society yet the Christmas story remains a powerful force presented in Nativity plays, cards, music and above-average church attendances. It is a reminder of the power of story telling. -
Ken Jarrold on Darzi's call to shape a world class NHS
12-Nov-2007
No-one who has had the privilege of working with health minister Lord Darzi will be surprised his report Our NHS, Our Future is clear and highly relevant to the challenges ahead -
Ken Jarrold on giving constructive feedback
8-Oct-2007
If press reports are to be believed it will not be long before information about the performance of individual surgeons of all specialties is in the public domain. I am sure the royal colleges are preparing members for this major change of culture and practice and the rest of us need to be thinking hard about it, too, says Ken Jarrold -
Ken Jarrold on staff carers
28-Aug-2007
'Caring is a burden and for some carers it can be overwhelming, making work difficult and sometimes impossible, and severely restricting life chances' -
Being a better manager
6-Jan-2005
Q. The project I have been working on has been sidelined and my team moved to work on another one. The new project tackles the same issue but the methodology feels totally alien. We risk merely ticking a box to achieve a target. Someone new has been brought in to lead it who doesn't believe in how we were working before. I am finding it hard to adjust and am very de-motivated.
