Managers 'struggling to win trust'
Senior managers in large public sectors organisations are failing to win the trust of their employees, a new study has found.
A third of workers claim they have little or no trust in senior managers, according to a survey of 5,600 workers by the Institute of Leadership and Management.
Ability and integrity were listed as the two most important factors for chief executives, while line managers fared best when they showed fairness, integrity and understanding.
“Trust is crucial to the performance of an organisation, and a cornerstone of good leadership. Teams are more effective in a trusting environment, and people work better and harder if they trust their leaders,” said ILM’s chief executive Penny de Valk.