All articles by Paul Jennings
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Comment
Paul Jennings on the commissioner-provider split
It is just over two years since we began separating the commissioning and provider arms in Walsall teaching primary care trust.
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Comment
Paul Jennings on social marketing
Walsall Teaching primary care trust was one of the first organisations to deploy health trainers to give one-to-one support to people with health problems.
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Comment
Paul Jennings on listening to staff
Improving communication with staff took Walsall Teaching primary care trust from the bottom 10 per cent to the top 10 per cent in the national staff survey
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Comment
Paul Jennings on football-friendly marketing
Through an ongoing commitment to social marketing in health, we have been looking for ways that newer technologies could work for us in delivering messages to target groups.
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HSJ Knowledge
Paul Jennings on bringing the foundation trust model to PCTs
Creating a membership organisation has helped one primary care trust increase public involvement in decision-making
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HSJ Knowledge
Paul Jennings on bringing the foundation trust model to PCTs
Creating a membership organisation has helped one primary care trust increase public involvement in decision-making
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HSJ Knowledge
Paul Jennings on personalised services
Developing personalised services for people with learning disabilities has helped to improve access
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HSJ Knowledge
Paul Jennings on measuring clinicians
How does a primary care trust measure the performance of its GPs? Some things are relatively easily counted: operations, visits to the clinician. It is harder to count things that really matter, such as standards of care, the competence of the clinician, training, and the outcome for the patient. Paul ...
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HSJ Knowledge
Paul Jennings on using your intranet
'This kind of system is organic and evolves. It develops a culture of its own'