• Analysis identifies the trusts which had the worst scores in patient experience survey
  • Croydon Health Services Trust performed the worst across the most sections in the survey
  • Medway performed second worst and remains in special measures

HSJ analysis has identified the trusts which saw the worst results across the sections of the most recent national inpatient experience survey.

Croydon Health Services Trust had the worst performance on this analysis, according to the adult inpatient survey 2015, conducted by Picker Europe and the Care Quality Commission.

It was marked as “band 1” – or below the national average – in six sections of the survey, more than any other provider.

The sections concerned: A&E, doctors, nurses, care and treatment, operations and procedures, and leaving hospital.

Medway FT had the second worst performance, with five sections judged below the national average. The CQC decided to keep the trust in special measures in January this year.

HSJ’s methodology for the analysis was to compare the number of sections that any trust has been rated as below the national average.

The 10 worst performing trusts in the survey

  • Croydon Health Services Trust – overall patient experience score: 7.5
  • Medway Foundation Trust – 7.7
  • Barts Health Trust – 7.6
  • Kingston Hospital Foundation Trust – 7.7
  • Dartford and Gravesham Trust – 7.8
  • Kettering General Hospital Foundation Trust – 7.9
  • West Hertfordshire Hospitals Trust – 7.6
  • Homerton University Hospital Foundation Trust – 7.7
  • The Mid Yorkshire Hospitals Trust – 7.8
  • The Hillingdon Hospitals Foundation Trust – 7.8

The national average score for overall patient experience was 8.1. Rankings based on trusts with the most section scores below the national average.

Michael Fanning, Croydon’s director of nursing, midwifery and allied health professionals, said: “Although we had a low response rate from our patients to this survey, we want everyone in our care to have a good experience

“The findings of this report are being used to address where we could, and should, have performed much better.

“We know our old emergency department was too small for the number of patients we treat and lacked privacy, which is why we are building a new £21.25m A&E unit to be opened next year which will have doors on cubicles rather than curtains.

“Since the inpatient survey was conducted 10 months ago, we have made many changes across a wide range of areas to address issues raised.

Topics

Analysis: The 10 trusts with most improved patient experience