All Health Service Journal articles in 16 April 2009
View all stories from this issue.
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HSJ KnowledgeNHS complaints: how to give dissatisfied patients a happy ending
Big changes in the way service quality is overseen mean NHS trusts now carry a greater onus to resolve complaints themselves, says Ingrid Torjesen
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CommentClinical mistakes: how to respond
A new approach to handling NHS complaints has been introduced. Joan Saddler, director of patient and public affairs at the Department of Health, explains what it means for clinicians and managers
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HSJ KnowledgeNHS maternity care focuses on safer births
Maternity services in the NHS are under pressure to improve safety and have new standards to meet. Daloni Carlisle reports
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News
Primary care trust seeks to team up with social services
Blackburn with Darwen primary care trust has launched a bid to join forces with its local council.
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NewsMid Staffordshire redundancies under scrutiny
Mid Staffordshire hospital trust paid out £1.3m in redundancy payments between 2006 and 2009, figures disclosed under the Freedom of Information Act have revealed.
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News
Green Party calls for better dentistry services
Access to NHS dentistry is down to “geographical accident”, the Green Party has claimed.
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CommentKen Jarrold on getting the best from staff
If the NHS is to improve public health and provide high quality services to patients, it must look after its staff, including chief executives and senior managers.
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HSJ KnowledgeBook Review: Good to Great
In Good to Great: Why Some Companies Make the Leap and Others Don’t, Jim Collins sets out to answer the question: can a good company become a great company and if so, how? Many of these findings will startle and inspire, says Leonie Schell
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News
£30m boost for Welsh hospital redevelopment
Welsh health minister Edwina Hart has earmarked £30m for the redevelopment of the Cardiff Royal Infirmary, she announced today.
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NewsGovernment charges 'loan shark' interest rates on hospital loans
The Liberal Democrats have accused the government of “ripping off hospitals” by charging interest rates of up to 5.6 per cent on loans.
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CommentAndy McKeon: 'Prepare to step back to the 80s'
The Budget will be the prelude to another prolonged cycle of recession and recovery for the NHS, but one positive is that lean years mean productivity takes an upturn
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Leader
Care is still a long way from the community
This week’s HSJ revelation of the huge scale of primary care trusts’ overspend on acute care exposes the distance between the desire to move more care into the community and delivering it.
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News
Monitor reports 'lack of appetite' for foundation trust status
An “apparent lack of appetite” for foundation status is more of an obstacle to authorising all trusts than the recession, Monitor has said.
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CommentMichael White: 'You rarely read about the kindness'
Unlucky Alan Johnson popped up in the prime time 8.10 spot during the bank holiday Monday edition of the Today programme to protest Number 10’s inherent decency in the wake of Damian “email” McBride’s resignation.
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NewsAcute overspending raises questions over PCT plans
Primary care trusts have overspent against acute contracts by hundreds of millions of pounds, raising questions over the success of efforts to deliver care more cheaply in the community.
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News
Ex-SHA chair admits email was a mistake
The strategic health authority chair who revealed details of a private meeting with health secretary Alan Johnson admitted his actions were “inappropriate at best” in correspondence seen by HSJ.
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Community
An April Fool made flesh
A year or two back HSJ ran a news story outlining how all NHS health professionals would be asked to practise what they preach and embark on weight management and exercise programmes so they could be a picture of health for their patients. The story sparked outrage among readers who ...
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HSJ KnowledgeNHS turns to marketing to change public health attitudes
Taking lessons from commercial advertising, PCTs can use social marketing to help get health messages across effectively to their local populations. By Daloni Carlisle
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News
PCTs win reconfiguration legal battle
A planned judicial review into the reconfiguration of maternity services at Barnet and Chase Farm Hospitals trust has been rejected by a High Court judge.
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NewsGP quality bonuses do not reflect patient satisfaction
Despite uniformly high scores in the quality and outcomes framework bonus scheme, GPs in some areas are receiving 63 per cent more complaints from patients than others.