All Health Service Journal articles in 17 March 2011 – Page 7
-
HSJ KnowledgeThe implications of getting new complaints processes right - and wrong
A more flexible, service user-centred complaint handling system introduced nearly two years ago is still have potentially damaging implications for trusts failing to handle the processes correctly. Andrew Craggs, partner at Hill Dickinson, examines the importance of handling complaints correctly under the new rules.
-
HSJ KnowledgeA helping hand for NHS values: leadership needs to reinvigorate culture of care
Last month’s health ombudsman’s report revealed how the NHS has the potential to fall dramatically short of its values and commitments when the principles of care are forgotten. Leadership needs to step in now, suggests Gemma Pearson, to create a culture of care that will ensure repeat incidents are avoided.
-
NewsFormer Blair health adviser returns to Cameron's number 10
A consultant who led the health targets and finances team of Tony Blair’s delivery unit has been appointed as the new health adviser to 10 Downing Street.