Letters

Interest in patient process re-design has been growing rapidly over recent years, particularly with the development of initiatives such as booked admissions and the Cancer Services Collaborative.

Birmingham University's health services management centre is planning to put together a database of NHS organisations with recent or current experience of using patient process re-design to improve access and quality of care. If your organisation has been experimenting with re-design and you would be willing to share your experience, please send me brief details, including location, description of project, summary of any emerging results, and contact person for further discussion.

Louise Locock Health services management centre Birmingham University 40 Edgbaston Park Road Birmingham B15 2RT