How do you deliver a service structured to serve the patient, which matches 'hotel' quality standards and has respect for the individual?
Suggested solution: every adult patient in the NHS to be addressed by their title until they ask to be referred to by their first name.
The practice of first-name usage removes courtesy and respect.
Stripping a person of their title implies their inferiority to the 'professional', and thereby intensifies patient vulnerability at a time when they are least able to cope.
No revenue consequences.
Mrs C W Rickitt Chair Priority Healthcare Wearside trust Sunderland