You state that average pay for NHS employees topped£20,900 in 2000 (news in brief, page 4, 11 October). Not the pay for reception and administration staff.

Most medical receptionists' pay is between£9,670 and (at the very best)£12,815. Hospital porters, cleaners and secretaries are also in this pay group. They are NHS employees, and do as good a job as any nurse, doctor or consultant, if not better.

It is no surprise that pay for certain groups of employees topped£20,900, as the NHS has always attached greater value to these groups.

I wonder what would happen if there were no receptionists, porters, cleaners or secretaries.

Can you imagine nurses, doctors, consultants having to make appointments for patients, type their own letters and clean their own mess?

Peyman Javidan Airdrie