Managers should make sure staff give priority to the essential care needs of elderly people - such as help with personal hygiene, eating and drinking and going to the toilet - according to a good practice guide published by Help the Aged.

Dignity on the Ward: promoting excellence in care . From Jonathon Ellis, Dignity on the Ward organiser, Help the Aged, St James Walk, Clerkenwell Green, London EC1R OBE.£10.50.