Managers should make sure staff give priority to the essential care needs of elderly people - such as help with personal hygiene, eating and drinking and going to the toilet - according to a good practice guide published by Help the Aged.
Dignity on the Ward: promoting excellence in care . From Jonathon Ellis, Dignity on the Ward organiser, Help the Aged, St James Walk, Clerkenwell Green, London EC1R OBE.£10.50.
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Patients in some parts of the country now only have access to providers delivering poor services, according to the Care Quality Commission’s annual assessment of healthcare quality in England.
NHS trusts must review their practice “straight away” after a Supreme Court judgement yesterday extended their duty of care to information given to patients by clerical staff.
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