Chris Graham
Chris Graham is the chief executive of Picker.
CommentThe Friends and Family Test must be reformed
Chris Graham makes the case for reforming the NHS Friends and Family Test to support the delivery of the 10-Year Health Plan and its aspirations to amplify the patient voice
CommentHow bad is burnout in the NHS?
For the first time, the 2021 NHS Staff Survey included a set of questions specifically designed to measure workplace burnout and the results are revealing, writes Chris Graham, chief executive of Picker Institute Europe
CommentFind the right way to listen: the importance of getting down with the kids
Help them have their say
HSJ KnowledgeThe care that still casts a shadow on patient experience
Getting the measure of mental healthcare
CommentThe friends and family test works best if we forget about scores
Patient’s comments are far more important
CommentThe friends and family test can make the grade
Collection and analysis of the data must improve