Clive Savory makes some valid points about Sir Gerry Robinson's much-publicised troubleshooting visit to Rotherham General Hospital.

Clive Savory makes some valid pointsabout Sir Gerry Robinson's much-publicised troubleshooting visit to Rotherham General Hospital.

But what stood out for me from the programmes was the utter lack of any 'can-do' mentality among the staff, including consultants.

These are all relatively highly paid professionals who held management responsibilities to a greater or lesser extent yet virtually all were too ready to accept the status quo as 'just something you have to put up with in the NHS'. This attitude was so embedded as to be the cultural norm and effectively prevented timely - or often any - resolution of even the simplest problems.

Given that all this was happening before our very eyes in one of the highest-rated hospitals in the land and after massive investment over many years in the training and development of staff, this was surely a sad, even shocking, indictment of NHS management process.

No wonder Gerry Robinson felt frustrated - such a situation in any competitive part of the commercial sector would quickly lead to financial disaster.

Overcoming complacency and defeatism are clearly the 'needs to try harder' objectives of the chief executive.

Peter Reeves, former finance director of two health authorities and and two primary care trusts.