Nearly half of mental health service users do not know who to contact in a crisis outside office hours, a major Care Quality Commission survey has revealed.
In addition, only 43 per cent were “definitely” told about possible side effects of new medicine.
Nearly half of respondents were patients on a care programme approach, a more involved package of care supporting their complex needs. The results suggested they were more positive about aspects of their treatment than non-CPA patients.
She said: “We know that involving people in their own care and ensuring they understand their treatment helps people to get better faster. Yet these are the areas that need the most improvement.”