Got the message? NHS Information Authority has a long way to go NHS organisations still believe the NHS Information Authority has a great deal to do to meet their IT needs, according to a survey conducted by the authority.

Although the situation has improved slightly since the last survey in 1999, trusts and health authorities gave the authority a satisfaction rating of just 39 per cent for the services and solutions provided to meet their organisation's needs (where 100 per cent represents very satisfied and 0 per cent very dissatisfied).The level of satisfaction with the authority's responsiveness to their needs and requests was 44 per cent.Primary care trusts and primary care goups were particularly concerned that the authority did not appear to meet their needs adequately.

On the positive side, awareness of the authority and its role had risen from 54 per cent in 1999 to 66 per cent.