NHS trusts criticised over poor complaint handling

Trusts are failing to respond to patient complaints adequately, a Healthcare Commission review has found.Almost half of the 8,949 complaints reviewed in the year up to July 2008 were upheld or sent back to the trust for further work.

You need to be signed in to read more

HSJ

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

  • All of HSJ.co.uk and our HSJ mobile app
  • News and insight on all areas of public funded healthcare
  • Expert commentary, insight and analysis from industry leaders
  • 9 weekly ‘Expert Briefing’ insight emails covering a variety of specialist topics

Alternatively, click here to register for free to keep reading this article and to receive our daily news alerts

Sign into your account here