NHS trusts criticised over poor complaint handling

Trusts are failing to respond to patient complaints adequately, a Healthcare Commission review has found.Almost half of the 8,949 complaints reviewed in the year up to July 2008 were upheld or sent back to the trust for further work.

You need to be a subscriber to read more

HSJ

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

  • All HSJ news by sector, topic & region
  • Breaking News announcements
  • App for mobile and offline reading
  • Comment and Daily Insights newsletters
  • Regional roundup newsletters
  • 10 expert briefings every fortnight (Premium only)
  • Unrestricted access to ‘Ask HSJ’ - AI assistant - AI assistant (Premium only)

Already a subscriber? Sign into your account here