Roger Kline is national secretary (health) for the MSF trade union, which has 65,000 members in the NHS. He is also head of labour relations for the union's community practitioners and health visitors' association.

What is the first thing you do when you arrive at work?

Try to say good morning to everyone in the office and not answer any phone calls for half an hour.

What do you like or dislike about your job?

I like the freedom to do (almost) whatever I think needs to be done. I dislike the vast amount of work which makes it impossible to always do what needs to be done.

What do your colleagues think of you?

A bit disorganised but fairly innovative and effective - I hope.

What is your proudest achievement?

Raising MSF's profile as an NHS trade union in the past two years.

What is your tip for success?

Treat (almost) everyone with respect. Encourage constructive criticism.

What has been your worst business mistake?

Assuming when I first became a senior official that everyone else worked on the same principles.

What do you do to relax?

Spend time with my children, gardening and jiving.

What would make the single biggest improvement to the NHS?

A real shift to public health and primary healthcare - with GPs as colleagues not bosses.

Who is your ideal health secretary?

Frank Dobson - what else can I say?