Post a question for our experts as they discuss how to improve the patient experience

Earlier this month we reported on how Sandwell and West Birmingham Clinical Commissioning Group had borrowed retail techniques to provide a better experience for its patients.

John Lewis

Find out how to deliver John Lewis service

On 2 June at 1pm a group of leadership and experience experts and patient representatives will gather here on to discuss in detail what and how healthcare organisations should take from stores such as John Lewis, whether it is appropriate for the NHS to treat patients as “customers”, and if the NHS can afford to deliver a premium service.

The discussion will take place in the comments below this article, so to take part all you need to do is post a question or remark here.

Online discussion

When: 2 June, 1pm

Where: In the comments at the bottom of this page

The experts

  • Kath Evans, head of patient experience, NHS England
  • Jules Acton, director of engagement and membership, National Voices
  • Mark Duman, non-executive director, Patient Information Forum
  • John Loder, senior programme manager, health and ageing team innovation lab, Nesta
  • Nicola Kingston, patient leader and Clinical Senate voice
  • Dr Peter Davies, consultant in diabetes and endocrinology, Sandwell Hospital
  • Ingrid Brindle, chair of Haughton Thornley patient participation Group
  • Claire Parker, chief officer (Quality), Sandwell & West Birmingham Clinical Commissioning Group

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