WINNER
Quantium Health & Buckinghamshire Healthcare Trust
AI Innovation in Patient Experience
Quantium partnered with Buckinghamshire to develop Quail, an AI-powered patient experience analytics platform now available via the NHSE Federated Data Platform. This transformative solution addresses the NHS’s critical challenge of analysing fragmented patient feedback from complaints, PALS, and incidents. Through advanced AI, Quail automatically identifies themes and patterns that manual processes miss. The partnership delivered tangible improvements: 19 per cent better complaint response times, 200 per cent increase in theme detection, and efficiency gains equivalent to 4 FTE annually. Now scaled nationally through the FDP, Quail enables trusts across England to transform patient feedback into actionable improvements.
Highly commended
Practice Plus Group & NHS England: Call PHILL: Empowering Loved Ones as Patient Advocates
Finalists
Cygnet Group & NHS Partners: Cygnet Group: Social Hubs
Dedalus Healthcare & Imperial College Healthcare Trust: Reducing Health Inequalities Through Inclusive Digital Pathways for Equitable Patient Choice and Engagement in Outpatient Radiology Services
MAD4 Business, MyWay Digital Health & North West London ICB: Stronger Steps: Community-led Digital Engagement That Supports and Empowers Residents in North West London on My Health London
SPRYT, Islington GP Federation, NCL Cancer Alliance and NCL ICB: Asa – Improving Screening Uptake and Patient Experience Across North Central London
