WINNER

Quantium Health & Buckinghamshire Healthcare Trust

AI Innovation in Patient Experience

Quantium partnered with Buckinghamshire to develop Quail, an AI-powered patient experience analytics platform now available via the NHS England Federated Data Platform. This transformative solution addresses the NHS’s critical challenge of analysing fragmented patient feedback from complaints, PALS, and incidents. Through advanced AI, Quail automatically identifies themes and patterns that manual processes miss. The partnership delivered tangible improvements: 19 per cent better complaint response times, 200 per cent increase in theme detection, and efficiency gains equivalent to four FTE annually. Now scaled nationally through the FDP, Quail enables trusts across England to transform patient feedback into actionable improvements.

Highly commended

Practice Plus Group & NHS England: Call PHILL: Empowering Loved Ones as Patient Advocates

Finalists

Cygnet Group & NHS Partners: Cygnet Group: Social Hubs

Dedalus Healthcare & Imperial College Healthcare Trust: Reducing Health Inequalities Through Inclusive Digital Pathways For Equitable Patient Choice And Engagement in Outpatient Radiology Services

MAD4 Business, MyWay Digital Health & North West London ICB: Stronger Steps: Community-led Digital Engagement That Supports And Empowers Residents in North West London on My Health London

SPRYT, Islington GP Federation, NCL Cancer Alliance And NCL ICB: Asa – Improving Screening Uptake And Patient Experience Across North Central London

Topics

Revealed: Winners of the 2026 HSJ Partnership Awards

Partnership Awards 2026_Centralised - Copy

More than 1,200 healthcare leaders gathered in London last night as HSJ hosted its HSJ Partnership Awards and Independent Healthcare Providers Awards, celebrating organisations working with the NHS to deliver innovation and improved care.