A report giving examples of substandard care in hospitals and care homes is calling for changes to be made to the health service.
The Patients Association had produced the Patient Stories report every year since 2009 to give examples about some of the issues people contact the organisation’s helpline about. And this year’s publication - ‘Stories from the present, lessons for the future’ - includes 13 recollections from patients or their family members about negative experiences they have had in British hospitals and care homes.
Now some trusts are working with the Patients Association to look at ways in which care has not been satisfactory and what improvements can be made.
The association is urging those who work in hospitals and care homes to make preserving a patient’s dignity and showing them compassion a top priority. And the organisation wants to work with health professionals to spread best practice.
Since last year it has been asking hospital trusts to join its care campaign by pledging to improve standards in key areas such as talking to and listening to patients and their loved ones and helping them with sensitive issues like going to the toilet.
The Patients Association also works with the Care Quality Commission, which is publishing its State of Care report today, which will give details of whether national standards are being met.
Katherine Murphy, chief executive of The Patients Association, said: “Whilst there is a lot to be proud of about the NHS, including the overwhelming majority of staff who are skilled and hard-working, these cases are a tragic wake-up call for those in Westminster as well as on hospital wards.”
Royal College of Nursing chief executive Peter Carter said: “Where poor care does exist, there are often systematic reasons behind it. A key part of the RCN’s ‘This is Nursing’ campaign, which launched earlier this year, is to examine what these factors are and how they can be tackled. We are committed to working with healthcare organisations across the UK to tackle these challenges and ensure patients received the best possible care.”
NHS Confederation chief executive Mike Farrar said: “Improving dignified care is everyone’s responsibility, from ward staff right up to board level. It starts by developing the right culture and leadership in an organisation, and that happens by management walking the wards on a regular basis, and by board members encouraging frank and honest feedback from patients and staff.”