An independent hospital in Nottingham which opened just over a year ago has been rated as “outstanding” by the Care Quality Commission.
The Spire Nottingham Hospital was rated outstanding for responsiveness and leadership, and good in the other three areas of safety, effectiveness and caring.
Inspectors said “staff felt supported by a leadership team that inspired them and who were credible and visible”, and that “staff were proud to work at the hospital and there were high levels of satisfaction across all staff groups”. The CQC also found that “staff demonstrated the organisation’s values through their work” and managers “constantly strived for quality improvement.”
Inspectors collected patient feedback on the quality of care and responses were said to be “unfailingly positive” with patients “treated as partners in their care, and valued as individuals”.
The CQC did say the hospital needed to ensure “all documentation in patient records meets the required professional standards” after it found two out of 10 patient records where the doctors’ signatures were unreadable and had no contact number, a breach of guidelines from the Royal College of Physicians.
The CQC report said: “As a result of this feedback during our inspection, the hospital senior team informed all medical staff of the need to adhere to the 2009 standards for documentation.”
The £60m Spire Nottingham Hospital opened in April 2017 and serves the communities of the Nottinghamshire, Lincoln and North Leicestershire areas, as well as patient referrals from further afield. The hospital provides services to NHS, self-pay and private insurance patients.
Spire Nottingham has 42 private en-suite rooms and facilities that include four operating theatres, a five-bed level three intensive care unit, chemotherapy suite and X-ray, outpatient and diagnostic facilities.
Justin Ash, chief executive at Spire Healthcare, said: “We are extremely proud that Spire Nottingham Hospital has been recognised for its exceptional quality of patient care, becoming our fourth hospital rated ‘Outstanding’ across the country. This is another positive step forwards as we work towards 100% of our hospitals achieving a good or outstanding rating by 2022.”
5 June, 2018