All Online only Resource Centre articles – Page 14
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HSJ KnowledgeReshaping service delivery to put humanity at the heart of public services
Last month’s ombudsman report didn’t just highlight the gap between the NHS’s values and the reality for older people; it suggested that the health service needs to reshape ways of working that start putting patients back at the heart of care, argues thinkpublic’s design project lead Ella Britton.
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HSJ KnowledgeExploring the US physician assistant workforce model: a contribution to QIPP
Workforce planning in the UK is becoming more an art than a science as a multitude of factors
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HSJ KnowledgeKeeping e-prescribing on track and on budget for improved patient services
After a number of years of slow uptake, the past six months have seen a new energy around e-prescribing in the UK - but it now needs to be shown to make a difference to avoid being axed in budget cuts. Noemalife UK’s managing director Robyn Tolley outlines seven key ...
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HSJ KnowledgeNice to see you: inspiring public and patient engagement with NHS services consultations
Taking part in a Department of Health pilot to help drive innovation in public and patient engagement and quality performance improvement, NHS Coventry broke with tradition with a new, interactive approach. Feedback from the consultations were both surprising and ‘overwhelmingly positive’.
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HSJ KnowledgeA helping hand for NHS values: leadership needs to reinvigorate culture of care
Last month’s health ombudsman’s report revealed how the NHS has the potential to fall dramatically short of its values and commitments when the principles of care are forgotten. Leadership needs to step in now, suggests Gemma Pearson, to create a culture of care that will ensure repeat incidents are avoided.
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HSJ KnowledgeThe implications of getting new complaints processes right - and wrong
A more flexible, service user-centred complaint handling system introduced nearly two years ago is still have potentially damaging implications for trusts failing to handle the processes correctly. Andrew Craggs, partner at Hill Dickinson, examines the importance of handling complaints correctly under the new rules.
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HSJ KnowledgeWorking as a team for better quality and safety in the operating theatre
Error in health service delivery causes an average of 354 “untoward incidents” each day. To bring this down, the challenge is to shift the focus from a blame culture to one of identifying opportunities to improve processes. Finnamore consultant Lucy Reynolds and University Hospitals of Coventry and Warwick trust’s Anne ...
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HSJ KnowledgeDealing fairly with redundancy in merging PCTs
Primary care trusts looking to pool resources and skills to protect services ahead of their abolishment in 2013 can mean difficult redundancy decisions have to be taken. Weightmans LLP employment associate Jessica Baden-Daintree looks at five key things employers need to do to avoid failure to consult and unfair dismissal ...
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HSJ KnowledgeDrawing on past lessons to improve future public health and wellbeing
While many of us recalibrate our new roles and responsibilities in the future NHS model, the opportunity to draw on the lessons of the past 20 years to inform our futures could help make sense of these times of great change and opportunity, and deliver improved health and wellbeing of ...
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HSJ KnowledgeIndividual user outcomes help measure effectiveness and value
In health and social care the old measures of efficiency and productivity based on activity - input and output - and cost are no longer enough. The actual impact of the service/activity on patients and users is now central, write Seraphim Patel and colleagues.
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HSJ KnowledgeApplying end of life care, respecting religious beliefs
Conflict and confusion often surround the application of religious beliefs to end of life decisions. Keeping a clear and open dialogue with patients and their family and friends is vital to surmounting the challenge of keeping everybody happy, write Becky Fitzpatrick, partner at Hill Dickinson LLP and Dr Timothy Strang, ...
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HSJ Knowledge
The spirit of independent enterprise still requires sustainable business planning
Employee- and community-led services are still battling to change the philosophy and approach of staff and trusts alike, but the benefits these organisations could bring to service delivery are worth the effort, argues Kevin Jacquiss.
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HSJ KnowledgeThe role of patient panels in consortia commissioning
The ability for local people to influence healthcare services in their region should be an important focus for commissioning consortia - and patient panels provide a perfect opportunity.
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HSJ KnowledgeBeing prepared: practical and legal advice in managing industrial action
As cost saving measures begin to tell on staff numbers and terms and conditions, the partnership working model between employers and the principal unions in the NHS looks set for testing times, write Beachcroft LLP partners Neil Bhan and Guy Bredenkamp.
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HSJ KnowledgeTomorrow's NHS productivity initiatives need to avoid today's mistakes
Recent productivity initiatives in the NHS aren’t creating the long-term benefit they need to. Amnis managing director Mark Eaton looks at the common problems affecting productivity programmes, and how best to address them.
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HSJ KnowledgeThe legal issues facing the transition to consortia commissioning
The transition towards GP led consortia and commissioning will require firm and clear guidance on legal and policy issues. Fiona Boyse, associate at Mills & Reeve LLP, offers a legal insight into the changes facing commissioning.
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HSJ KnowledgeThe importance of administration, management and bureaucracy in healthcare
Examination of last month’s Health Bill has resulted in a renewed attack on NHS managers and the ‘back-office functions’ administration, management and bureaucracy. However, not only are these functions quite separate, they are all still essential, write John Carrier, Chair of NHS Camden, and professor Ian Kendall from the University ...
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HSJ KnowledgeHealth Bill framework leaves NHS property up for grabs
Close examination of last month’s Health and Social Care Bill reveals interesting potential for the transference of NHS property - something the increasingly costly estate is much in need of, argue Graham Lea and Nathan East.
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HSJ KnowledgeReal healthcare reform needs a new conceptual landscape
Real healthcare reform requires a fundamental change in thinking, because more of the same just won’t do the trick, says Ann Porter, founder and chief executive of social innovation company Soda.
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HSJ KnowledgeHow telehealth technology can enhance the quality of national healthcare
Scotland has the potential to become a world leader in mainstreaming telehealth. But despite concerns about a rapidly ageing population, progress has been slow. James Ferguson, lead clinician at Scottish Centre for Telehealth, explains what the NHS needs to do and why to move things forward.