All Online only Resource Centre articles – Page 4
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HSJ KnowledgeSerious about improving care? Then use the net promoter score
Health professionals are being urged to consider the way they measure the effectiveness of the care they give in a bid to further improve patient experience.
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HSJ KnowledgeHow Colchester brought its services back in-house
Nick Chatten, Philip Kitchener and Marcus Hill explain in detail some of the issue they faced when Colchester brought its facilities services back in-house
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HSJ KnowledgeGet to grips with qualification change
Is 2012 crunch time for EU recognition of professional qualifications? Elisabetta Zanon finds out.
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HSJ KnowledgeIn detail: how Kettering tackled VTE
How did Kettering General Hospital Foundation Trust meet the national VTE assessment target? Scott Savage explains.
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HSJ KnowledgeDiagnosis: earlier
Research has found that for many patients diagnosis is too slow, so an alliance of patients, professionals and charities is campaigning for earlier action
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HSJ KnowledgeHow staff can lead the way in a redesign
There is no shortage of examples of staff-led redesign saving money while improving care - the workforce just needs the permission to do it, writes RCN chief executive Peter Carter.
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HSJ KnowledgeAn open source vision
A campaign is attempting to bring VistA, an open source IT system, to the NHS. Why should you consider it?
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HSJ KnowledgeHow managing talent can transform health organisation development
Harnessing the leadership talent among an organisation’s staff can help drive a winning business transformation, as Simon Large and Steve Keyes from Bradford District Care Trust explain.
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HSJ KnowledgeQ&A: Monitor outline details on changing failure regime
From next year, foundation trusts will face an unforgiving regime which introduces transparency to their funding - and could lead to them being dissolved and their services distributed to other providers.
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HSJ Knowledge
How to deliver on patient experience promises
Never before has patient engagement and experience had such a high profile - but, how can we make the most of this opportunity to make a real difference for patients?
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HSJ KnowledgeHow to keep on top of your organisation's information
Data loss is high profile these days, and the Information Commissioner’s Office is planning on reforming its approach to regulation and auditing. Stuart Knowles recommends that CCGs take this opportunity to get their house in order.
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HSJ KnowledgeHow trusts can get value for money commissioning pathology services
HSJ looks into the top issues facing CCGs in commissioning pathology services.
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HSJ KnowledgeTackling NHS leadership challenges with talent management
In this austere period, can the NHS afford not to carry out talent management? Martin Powell and colleagues outline their key recommendations.
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HSJ KnowledgeHow EU procurement directives could impact health service commissioning
Procurement proposals put forward by the EU could have significant implications for health service commissioners if they are passed, as Irfan Ullah and Jessica Kohler explain.
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HSJ KnowledgeThe seven habits of emerging medical leaders
A focus group gathered together to identify the most important qualities consistent across successful leaders in medicine. Oliver Warren and Emma Stanton discuss the findings.
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HSJ KnowledgeHow will CCGs assure the quality of care they commission?
Clinical commissioning groups have an opportunity to reverse a declining trend, and take responsibility for the improvement of care quality, says Paul Zollinger-Read.
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HSJ KnowledgeThe new reality for whistleblowing over poor quality care
The GMC’s new guidance documents give clarification on a doctor’s duties and address concerns over acting on issues of patient safety. Lisa Jones explains.
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HSJ KnowledgeTime to change: how leaders can help inspire round the clock care
The fundamental basis for nursing practice should be the concept of hourly rounding, rather than just another “thing” for nurses to do, says Marie Hutchings.
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HSJ KnowledgeCollaboration can help meet the challenges facing urgent care
As the focus for urgent care moves towards prevention, self care, and better treatment of long-term conditions, Drs David Hambleton and Mark Lambert explain how their new collaborative and localised approach is starting to make an impact.
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HSJ KnowledgeHarnessing leadership to drive a culture of innovation
Innovating health services successfully will require staff at all levels of healthcare organisations to create a culture in which innovation can thrive, say Lynne Maher and Mark Mugglestone.