Croydon Health Services Trust: Real time data to clinically prioritise and expedite the patient journey through the emergency department imaging workflow

Three months after introducing this initiative, the time to complete imaging in accident and emergency had reduced by 27 per cent and high priority cases were through the process in just 38 mins. This has meant crucial decisions on care are taken earlier and there are fewer delays waiting for a porter to take a patient for scanning.

Croydon worked with Patienteer, a workflow analytics system, to identify the steps in the workflow and see where delays happened. Allocation of porters is now through an electronic system, enabling doctors to prioritise scan completion and reporting based on clinical urgency, and providing real time information on delays and when results were expected. The priority-based system has now been adopted in pathology in A&E and on wards. Staff engagement has been critical and they continue to drive improvements to the system.

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