WINNER

West of England AHSN: “SharED” - Supporting High impAct useRs in Emergency Departments

A project in a single emergency department in Bristol achieved a reduction in attendance by high-impact users (HIUs). The West of England AHSN established a quality improvement collaborative to adopt and spread this approach, known as SHarED, to all six regional emergency departments.

Personalised support plans were co-produced by HIU coordinators and system-wide multidisciplinary teams. These provided recommendations on how to care for the individual patient and helped staff to confidently and effectively engage with HIUs.

This approach delivered parity of esteem for HIUs as well as reduced ED attendances by 33 per cent and hospital admissions by 67 per cent. The judges appreciated the clear aim and ambitious goals, along with supporting measurements highlighting impact and service user engagement. The submission showcased a fantastic example of service improvement benefiting vulnerable patients.

To read this entry in full visit HSJ Solutions.

Highly commended

Hampshire Hospital FT, South Central Ambulance Service, Southern Health FT: ‘Call Before Convey’ – Getting The Right Patient, The Right Clinician, In The Right Place, At The Right time

Finalists

Central and North West London FT: Appsolute Magic - Innovation in the Community

Guy’s & St Thomas’ FT: E-CPR

Homerton Healthcare FT: Emergency Department Digital Check-in and Triage

Medway FT: Collaborative Working and a Joint Vision Save lives

North Bristol Trust: Risk 1310 - Reducing Ambulance Handover Delays

Tameside and Glossop Integrated Care FT: The Acute Frailty Same Day Emergency Care (SDEC) Unit

University Hospitals of Derby and Burton FT: How our Cancer Assessment Unit Freed up a Whole Ward

Topics

Winners of Patient Safety Awards 2023 revealed