PERFORMANCE: The results of a monthly patient satisfaction survey has put Peterborough and Stamford Hospitals Foundation Trust in last place out of 46 hospital trusts.
The “friends and family” test is a “net promoter” score trialled in NHS MIdlands and East and is due to start in the rest of the country next April.
Patients are asked: “How likely is it that you would recommend this service to friends and family?” with scores determined by the number of patients unlikely to recommend a trust subtracted from the number of patients who would recommend it, to calculate a score ranging from -100 to 100.
Peterborough’s score has fallen from 67 in April to 48 in July, information from the cluster reveals, putting at the lowest position of the 46 trusts.
NHS Midlands and East document