PERFORMANCE: Struggling East of England Ambulance Service Trust received 99 complaints in February 2013, according to board minutes published in May.
The minutes for its April board meeting said: “The majority of all justified complaints continued to be related to delays (58%).
“This correlated to the principal risks faced by the Trust and the CQC non-compliant outcome relating to care and welfare of people using the service.”
The trust reported nine serious incidents in March 2013.
The minutes said: “Five of the SIs were reported as involving a patient death, although since the report was written, the Trust had learned that one patient had in fact survived, and recovered.
“The interim director of CQ stressed that the classification of an incident as an SI did not imply any direct correlation between patient deaths and the identified breakdown in Trust processes.”