PERFORMANCE: Queen Victoria Hospital NHS Foundation Trust was picked out by the Care Quality Commission as performing above average in the inpatient survey for the consistent message given to patients by different members of staff.
The results of the 2012 national inpatient survey were published by the CQC earlier this month.
Queen Victoria Hospital was among 12 trusts identified by the CQC as performing “significantly better than average” for question 31 – sometimes in a hospital, a member of staff will say one thing and another will say something quite different. Did this happen to you?
CQC survey analysis (attached, right)
14 April 2013