All Regulation/inspection articles – Page 126
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NewsGP quality bonuses do not reflect patient satisfaction
Despite uniformly high scores in the quality and outcomes framework bonus scheme, GPs in some areas are receiving 63 per cent more complaints from patients than others.
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HSJ KnowledgeNHS maternity care focuses on safer births
Maternity services in the NHS are under pressure to improve safety and have new standards to meet. Daloni Carlisle reports
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CommentClinical mistakes: how to respond
A new approach to handling NHS complaints has been introduced. Joan Saddler, director of patient and public affairs at the Department of Health, explains what it means for clinicians and managers
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HSJ KnowledgeNHS complaints: how to give dissatisfied patients a happy ending
Big changes in the way service quality is overseen mean NHS trusts now carry a greater onus to resolve complaints themselves, says Ingrid Torjesen
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CommentAndrea Sutcliffe: advice on delivering effective NHS care
As the Healthcare Commission cleared the decks in preparation for the launch of the Care Quality Commission on 1 April, some of its final reports made chastening reading for all of us involved in the delivery of healthcare that should be safe, effective and a good experience for patients.
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BlogsBack in the saddle
Far be it from me to tell Babs and Cynth how to run their new gaff, but if there’s one baby they don’t want to throw out with the HCC/CSCI merger bathwater it’s that CSCI website.
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BlogsWhat went wrong at Mid Staffs?
Yet again we have a badly under-performing hospital, resulting in the deaths of hundreds of, mainly elderly, patients.
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NewsFour foundation trusts on alert for hygiene failures
Four foundation trusts have had their governance ratings set to amber and been ordered to comply with hygiene standards after failing to meet the criteria for full registration with the Care Quality Commission.
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CommentHumble Servant bids the Healthcare Commission adieu
‘We will all miss the traffic lights and star ratings, its mission to condemn and flagellate, and the valuable role it has fulfilled for the Department of Health in shutting stable doors after horses have bolted’
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NewsGeneral Medical Council elects new chair
Peter Rubin is to take over from Graeme Catto as chair of the General Medical Council.
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NewsCare Quality Commission defends Cynthia Bower
The Care Quality Commission has defended the appointment of its chief executive Cynthia Bower after the Conservatives called for an independent inquiry into the Mid Staffordshire foundation trust scandal.
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Sir Ian Kennedy sets record straight on Mid Staffordshire
Sir Ian Kennedy has written to the chair of the House of Commons health select committee to correct “misunderstandings” over the Healthcare Commission’s investigation into Mid Staffordshire foundation trust.
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NewsCare Quality Commission names trusts registered with conditions
Four foundation trusts and six primary care trusts are among the 21 organisations that have failed to assure the new regulator they are meeting infection control standards.
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NewsSerious potential risks left unresolved at children's hospital
Serious concerns about clinical care at a children’s hospital were not acted upon due to a lack of communication and joint working among senior managers, regulators have revealed.
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'Corporate failure' of ex-Bromley chief at Cornwall
An independent report has accused the chief executive and board members at Royal Cornwall Hospitals trust of serious failures.
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Mid Staffs prompts call for review of regulation
The Conservatives have called for strengthened public and patient involvement following revelations about “appalling” care at Mid Staffordshire foundation trust.
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Enquiry appoints first non-clinical chair
The National Confidential Enquiry into Patient Outcome and Death has appointed the first non-clinical chair in its 20-year history.
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CommentNoel Plumridge on foundation trusts
Are foundation trusts here to stay? Five years have passed since the prototypes first saw the light of day. Once controversial enough to bring the government’s very survival into question, how far has this radically new and politically controversial way of organising NHS hospitals simply become normal?
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NewsInfections fines may put Leeds trust at risk of financial deficit
Leeds Teaching Hospitals could be the first trust to fall into deficit because of fines levied by the primary care trust for failure to bring hospital infections under control.
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Care Quality Commission officially launched
The NHS Confederation has welcomed the launch of the Care Quality Commission on the day of its official launch.