Harry Longman
Harry Longman is chief executive of Patient Access.
HSJ KnowledgeBetter GP access, better A&E outcomes
Improving access to primary care can take pressure of accident and emergency
HSJ KnowledgeHow doctor-patient phone calls can cut unnecessary emergency care attendances
When GPs phone back patients who want to book an appointment, many often accept they do not need to visit the surgery or to go to A&E after all. Harry Longman explains the benefits this level of doctor access offers.