Changes to HSJ subscriptions in 2017

Accessing hsj.co.uk

Taking out a subscription

Managing your subscription

How to add us to your ‘safe senders’ list

Changes to HSJ subscriptions

What is happening to my print subscription?

Customers are using HSJ differently, so in response to changing customer needs we have decided to phase out print and invest further in digital content and services.

We have invested in new content including:

  • Seven new specialist personalised Expert Briefing newsletters providing predictive information on specific areas such as finance and new care models
  • A weekly Catch Up summary service: making sure you never miss an important story
  • Improving the website platform, to make hsj.co.uk easier to search, easier to use and easier read on mobile devices. Around 40 per cent of subscribers access HSJ on a mobile device.
  • We have invested in our expert team. Only a small proportion of our award winning news and analysis is ever published in the fortnightly magazine.

I am unhappy about the price increase

The price is changing for several reasons:

  • The government requires us to charge VAT. VAT makes up themajority of the price increase. This money goes to the UK Treasury, not HSJ.
  • We haven’t raised prices for some time and need to cover some of the rising costs.
  • We now produce much more content than we did since the last cost increase – significantly increasing the value of the service.
  • We have invested in our expert team.

Please could you explain the VAT in detail

In the UK, VAT is not charged on news/data if it is delivered in a print format; but it is charged at 20 per cent when the same information is delivered digitally. This is a peculiarity of UK VAT law. HSJ does not profit from this. If you claim the cost of your HSJ subscription on business expenses then your employer will be able to claim the VAT back.

If you would like a receipt to claim your subscription back through business expenses, then please call 020 8955 7055. Lines are open Monday to Friday (8am-9.30pm) and Saturday (8am-4pm).

Alternatively, email customerservices@hsj.co.uk

I am unhappy that you are removing my magazine

The majority of our customers tell us that they no longer need a print magazine, and would prefer we invest the cost of print and delivery of a magazine into the digital products and services we provide. We have launched a number of new services to support this:

  • Our Expert Briefing newsletters, covering nine topics and regions, deliver analysis and insight to your inbox, every week.
  • Be confident that you are up to date every week with HSJ Catch Up, a summary of the most significant events and why they matter.
  • Never miss a big story with breaking news alerts.
  • Access content at your convenience, anytime, anywhere on any device with the improved hsj.co.uk.
  • Stay ahead in your sector via in-depth coverage from our expanded team of HSJ experts.
  • Be informed wherever you are with the HSJ app.
  • Much of our most valuable content has never appeared in print - such as our interactive map of the 44 STP plans.

How do I sign up for Expert Briefings?

Expert BriefingsFrequencyWhy you should read it

Daily Insight

Daily

An early morning digest of all of yesterday’s biggest developments, and why they matter.

The Commissioner

Weekly

Dave West’s indispensable briefing on the commissioning sector. The Commissioner features analysis of the most pressing issues; unearths what NHS England doesn’t want us to know; and highlights the most interesting stuff commissioners are up to.

What’s New in Care Models

Weekly

Everything that’s new in care models and tracking the progress of the Five Year Forward View, by David Williams.

Following the Money

Weekly

Email briefing on NHS finances, by Lawrence Dunhill. Sign up for analysis of the most pressing issues in healthcare finance; track the story of the squeeze on NHS finances; and the efforts to pull providers back into the black.

London Eye

Weekly

Regular insight on what’s going on in England’s biggest health economy, by Ben Clover.

Lintern’s Risk Register

Weekly

Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern.

Deep South

Weekly

An in depth weekly look at the South West – a region which is one of the NHS’s most innovative, but also one of its most turbulent. The scope will include the cities of Bristol and Bath, through Wessex and Dorset, and all the way down the peninsular to Lizard Point.

I like to read a magazine in a condensed summary

We understand that you have less time during the day to keep up to date on the key issues taking place in the NHS landscape. We have listened to your feedback and have developed HSJ Catch Up, a weekly briefing, designed to help you keep up with the most significant stories affecting healthcare policy and practice that you might have missed.

HSJ Catch Up is sent every Friday and will brief you on the biggest stories of the week, so you are never in the dark.

  • Visit www.hsj.co.uk/newsletters and sign in with your username and password
  • Select HSJ Catch Up
  • Scroll down the page and click on submit

I’ve heard/know about this but I still like the magazine. I want to cancel my subscription now

We really value our subscribers and we do not want to lose any customers. Please call 020 8955 7055 to discuss your subscription.

Will I receive confirmation that my existing subscription has been cancelled?

Yes you will receive a confirmation within 24 hours of your subscription being cancelled as well as confirmation of the new digital package.

How much notice is required of a price change?

We can increase your price at any point in time of your subscription but we have chosen not to in the past five years. We are obliged to give you 90 days’ notice of any price increase. Read the full terms and conditions.

Accessing hsj.co.uk

How do I access content online?

In order to access all the subscriber-only content online, simply log in with your existing username and password. If you’re a new customer, you can subscribe here – you will then have full access to the website and app. If you encounter any problems, please email customerservices@hsj.co.uk or call 020 8955 7055.

I am having problems accessing subscriber-only content online.

If you are unable to access subscriber-only content, we suggest you try the following:

  • First, check that you are the named subscriber. If you are not and wish for the login details to be changed to your email address, please arrange for the named subscriber to contact us directly with their subscription number. Please email customerservices@hsj.co.uk or call 020 8955 7055.
  • Refresh your account by logging in and out again. This should ensure that your subscription details are up to date.
  • Check if your subscription has lapsed. You can call 020 8955 7055 to find out your renewal date.
  • Check that the email address you have registered on the website is the same as the one you used for your paid-for subscription.
  • Check that your surname is entered exactly as it appears on the wrapper/label on your magazine subscription copy.

If you are still having problems, please contact 020 8955 7055.

I’ve forgotten my password. How do I find it?

When signing in, you will find a ‘forgotten password’ link under the password box. Click on this and fill in the email address you used when registering on the site. We will then email your password to you within a few minutes. If you are still having problems, or you do not receive an email, please email customerservices@hsj.co.uk or call 020 8955 7055.

Why do I see an error page when I log in to hsj.co.uk?

Your browser might be out of date – hsj.co.uk cannot be viewed on older versions of some browsers. The latest versions of most browsers are available here https://updatemybrowser.org/

Why do I have to type in my login details every time I use HSJ on my mobile?

You may need to update your phone’s software. Our Android services are optimised for devices running 4.0.3 or later and iOS services are optimized for 7.0 or later. hsj.co.uk is compatible with iPhone, iPad, and iPod touch.

If your phone says an update is available, tap Install Now. You might also need to enable cookies on your phone’s browser.

Why do I have to enter my login details every time I want to use HSJ on a laptop or desktop

For hsj.co.uk to remember you, you need to ensure you have cookies enabled on your browser.

Can I change the email address and the password I use to access online content?

Yes. Please log in with your current details, and change your email address within account settings. If you have any problems, please contact our customer services team.

I am a registered user, how do I gain access to subscriber-only content?

Only subscribers benefit from unrestricted access to HSJ’s award-winning journalism. For subscription options please click here.

Why do I need cookies enabled?

We use cookies to help the website remember who you are and to give you access to all the features on our site. To gain full access to the site, cookies need to be enabled. A short message will appear on the homepage of the website. All you need to do is click on ‘accept’.

Taking out a subscription

I would like to take out a subscription. Where can I find out more information?

To find out more about our subscription options, please click here.

If you need any assistance or any more information, please email customerservices@hsj.co.uk or call 020 8955 7055. 

Are my credit card details secure if I subscribe online?

Yes. All the information you provide is encrypted using the industry standard SSL (secure socket layer) technology.

What’s the benefit of paying by direct debit?

Direct debit is a continuous payment method available in the UK that means that you do not need to remember to renew your subscription each year. You will be in complete control of your subscription and can often spread the cost over the year.

My company needs an invoice to pay for the subscription. How can I get one?

We can arrange to send you an invoice. Please contact our subscriptions hotline.

Can I pay in a currency other than pound sterling?

We accept cheque payments in most currencies. If you are paying by credit card, your payment will be processed in sterling at a recent rate of exchange, which may therefore be different to the sterling published price.

Can I order more than one subscription?

Yes you can buy up to nine subscriptions here.

If you wish to buy a corporate subscription for a larger group please contact the corporate subscriptions team for details: hsj.membership@wilmingtonhealthcare.com

What do you do with my personal information?

Please see our privacy policy for more for information.

How can I access the HSJ tablet app?

To access the tablet app you need to subscribe to to HSJ. Click here for more information.

Managing your subscription

How do I renew my subscription?

We will contact you before the expiry date of your subscription to ensure that your renewal is taken out in good time, so that you don’t miss out on any news or information from us. You can also renew online by logging in to your My Account page. If you wish to renew at any other time, please call us on 020 8955 7055.

Can I cancel my subscription?

We hope you are delighted with your subscription. However, if you are dissatisfied in any way within the first 30 days of your subscription, please contact our subscriptions hotline and we will refund the cost of any un-mailed issues.

I signed up to receive your free e-newsletters but I am not receiving them.

Please check you have provided us with your correct email address. To check which email address you are registered with, sign in to your account and go to the account settings. If your details here are correct, we suggest you check your mailbox settings to see if the newsletters are being pushed into ‘junk’ mail or if your mailbox is full. To avoid the newsletters being treated as spam, it may help to add the e-mail address newsletters@mail.hsj.co.uk to your address book. If you are still experiencing problems, please contact your email service provider.

How do I unsubscribe from your e-newsletters?

First, sign in to the website, click on My Account and then go to My Newsletters. If this does not enable to you to unsubscribe, please contact our customer services team .

My company has multiple subscriptions but only one person can log into the website. How can I set up access for all individual subscribers?

If you have a multiple copy subscription, you will be entitled to have the same number of website users as you have magazine subscriptions. However, we may need to manually set up access for all users for you. If so, please contact our customer services team .

How to add us to your ‘safe senders’ list

Yahoo! Mail

  • Open your Yahoo! mailbox
  • Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts
  • Click New Contact
  • In the Email field type ‘newsletters@hsj.co.uk’
  • Click Save

Outlook 2010

  • In Outlook, go to the Home tab
  • Click the Junk button
  • Choose Junk Email Options from the drop-down list
  • Go to the Safe Senders tab
  • Click Add
  • Type in ‘newsletters@hsj.co.uk’

Outlook.com (formerly Hotmail)

  • Open your Outlook mailbox
  • Click on the cog symbol on the top right (next to the question mark). Then click Options
  • Select Block or Allow or Mail > Accounts > Block or allow
  • In the box labelled Enter a sender or domain here type ‘newsletters@hsj.co.uk’
  • Select Add (icon)
  • Click Save

AOL Webmail

  • Select Actions from the toolbar at the top of the screen
  • Select Junk E-mail
  • Select Junk E-mail Options…
  • Click the Safe Sender tab
  • Click Add
  • Type in ‘newsletters@hsj.co.uk’
  • Click OK

Gmail

  • Click the Gmail dropdown box on the top left side of the inbox and select Contacts
  • Select the round add new contact icon on bottom right of screen
  • Enter ‘newsletters@hsj.co.uk’ in the Name box
  • Select Create

Apple Mail

  • If you have an HSJ newsletter in your Junk folder, then right click on the from address and select Add to contacts
  • This should ensure that this email address is in future recognised as a safe contact and these emails will appear in your Inbox rather than the Spam folder

BT Internet email

  • From the Settings tab, select the Safe senders folder and click on the Add button
  • Add ‘newsletters@hsj.co.uk’ and click Save