Leeds Teaching Hospitals Trust – LTHT People

Sponsored byGRI

Historically, employee engagement has been a challenge at Leeds Teaching Hospitals Trust. In the 2014 national staff survey, the trust was below average on 18 key measures of engagement. The leadership team recognised that colleagues did not feel their experiences were as positive as those working at other organisations, and understood the potential impact on patient care and experience.

The Leeds Way, created in 2014, set out the vision, values and goals for the organisation. Co-created with the workforce, it received a positive reception from staff and from patients as well. But leaders felt that if the goals were truly to be realised, then every single member of staff would need to be engaged with the plan.

And so the organisation established a formal staff engagement group. Chaired by the chief executive, it created five workstreams: health and wellbeing, recognition and celebration, effective two way communication; organisational learning and leadership; and employee journey.

The impact can be seen in the numbers. Over 2,000 staff members participated in iFactor, a campaign to share improvement ideas; more than 300 supported local action groups by joining in with Be a Santa to a Senior, buying Christmas presents for local older people; and over 800 staff have joined in with the trust’s eight week challenge, designed to help people work together as a team to improve wellbeing.

The trust has seen the biggest national shift on staff engagement scores for acute trusts in recent years, and 22 findings were above average in 2017.

Read a detailed case study about this project at HSJ Solutions


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  • Health Education England, NHS England and NHS Improvement – CapitalNurse urgent and emergency care qualification in specialism
  • Chorley and South Ribble CCG and Greater Preston CCG – Engaging staff in the operational plan to achieve our financial savings
  • County Durham and Darlington Foundation Trust – Excellence Reports
  • Dudley and Walsall Mental Health Partnership Trust – Improving communication and engagement with staff
  • Milton Keynes University Hospital FT – Event in the Tent
  • North West Anglia FT – Human factors training for Peterborough Maternity Unit
  • Sheffield Teaching Hospitals FT – Improving wellbeing to drive staff engagement
  • University Hospitals of Leicester Trust – The UHL Way

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