Public Assistance Journal and Health and Hospital Review , May 28 1948
"It is not the fault of the central departments concerned if public information in regard to the new National Health Service now rapidly approaching its "appointed day" is not as complete and as accurate as could be wished. Ministers and officials have been assiduous, in spite of the pressure of their many duties, in explaining the details of the service. Even so it is to be feared that misconceptions and misunderstandings persist in regard to some points. But this only goes to show how difficult it is to explain the details of complex modern legislation in simple terms and to prove – if further proof were needed – how important the service of public relations is in present day administration. Even on the purely administrative side, where expert is speaking to expert, there are still issues that remain doubtful.