Access to hsj.co.uk - frequently asked questions

• How do I access all areas of hsj.co.uk?
• Why do I have to register on hsj.co.uk if I am a paid subscriber?
• How do I activate my subscription?
• What is the difference between a registered user and a subscriber?
• When do I need to log in?
• I am being asked for my subscriber number. How do I find it?
• I’ve forgotten my password.  How do I find it?
• I have a paid subscription and have registered on the website, but am unable to access the subscriber-only content.  Why?
• I have a paid subscription and my account is activated - why do I have to put in my subscription number when reading newsletters?
• Can I change my email address and the password I use to access the website?
• How can I check the details of my subscription or renew my subscription?
• My company has multiple subscriptions, but only one person can log on to the website. How can I set up access for all individual subscribers?
• When I go back to use the website again, I have been logged out. Why?
• Why do I need cookies enabled?
• I signed up to receive your free e-newsletters, but I am not receiving them. Why?
• How do I unsubscribe from your e-newsletters?
• What is your privacy policy?
• How do I contact online customer services?
• How do I contact print customer services?

How do I access all areas of the website?

You need to be a paid subscriber to HSJ magazine to get full access to hsj.co.uk. All subscriber-only content is marked with this symbol:

Why do I have to register on the website if I am a paid subscriber?

Even if you are a paid subscriber to HSJ magazine, you need to register on our website to activate your subscription to access all areas of hsj.co.uk.

How do I activate my subscription?

If you are already registered on hsj.co.uk:

1. Go to www.hsj.co.uk/activate (you may be required to enter your sign in email address and password if you are not already logged in)
2. The next screen will be pre-populated with your last name
3. Enter your subscription number and click "submit" to activate your subscription

Not registered on hsj.co.uk?

1. Go to www.hsj.co.uk/register and complete the registration form
2. On the "registration complete" page, click on the "activate my subscription" link
3. Enter your subscription number and click "submit" to activate your subscription

Once you have completed these steps, you should be able to access all areas of hsj.co.uk for the duration of your subscription.

The activation process is designed to be as simple as possible. However, if you do encounter any problems or have any questions, then please email customerservices@hsj.co.uk - including your surname and postcode within the email - or call our customer services line on 0207 728 4651.

What is the difference between a registered user and a subscriber?

A subscriber pays an annual subscription that provides access to the full website - plus delivery of a printed magazine.
A registered user can sign up for free e-newsletters and access only limited areas and content on the website.

When do I need to log in?

You need to log in to view most full-text articles.

We suggest that each time you use the website, you log in immediately on the homepage using the link at the top right, under the navigation bar.  This will make it easier for you to access all articles quickly and easily as you navigate through the site.   

Alternatively, when you click on a subscriber-only link, you will be asked to log in.

I am being asked for my subscriber number. How do I find it?

Your subscriber number is a 10 digit number that is used to identify both you and your subscription.  It can be found on any email or written correspondence we have sent you – or on the wrapper/label on your subscription copy. 

You can also use our online facility to find it.

I’ve forgotten my password.  How do I find it?

When signing in, you will find a forgotten password link under the password box.  Click on this and then fill in the email address you used when registering on the site.  We will then email your password to you within a few minutes.

I have a paid subscription and have registered with the website, but am unable to access the subscriber-only content.  Why?

We suggest you check:

• Is the email address you registered with on the website the same as the one you used for your paid-for subscription?  
• Is your surname entered exactly as it appears on the wrapper/label on your magazine subscription copy?
• Did you recently send in payment for a new subscription order/renewal? It may be that there has been a delay in receiving or processing your payment and subscription.

If you are still having problems, please contact customer services on customerservices@hsj.co.uk or 0207 728 4651 (Monday to Friday 9.00am – 5.30pm GMT).

I have a paid subscription and my account is activated - why do I have to put in my subscription number when reading newsletters?

To click through to stories in newsletters that come to your email account, please make sure that you are signed on to hsj.co.uk first. Then you will be able to access the full articles from your email account.

Can I change my email address and the password I use to access the website?

Yes. To change your email address and password, please first sign in, click on "my account" and then "account settings".  Once you have done this, please also email our print subscriptions department to advise them of your change of email address.

How can I check the details of my subscription or renew my subscription?

You can check your subscription details online.  You will need your 10 digit subscriber number. 

Alternatively, please contact HSJ@subscriptions.co.uk.

My company has multiple subscriptions, but only one person can log in to the website.  How can I set up access for all individual subscribers?

If you have a multiple copy subscription, you will be entitled to have the same number of website users as you have magazine subscriptions.  However, we may need to manually set up access for all users for you – please contact customerservices@hsj.co.uk or call 0207 728 4651 (Monday to Friday 9.00am – 5.30pm GMT).

When I go back to use the website again, I have been logged out.  Why?

Something is probably blocking your cookies. Please check your browser settings, and any firewall or spyware software you may have installed.  

Please also remember to click "remember me" as this should help avoid this problem in future.

Why do I need cookies enabled?

We use cookies to help the website remember who you are and to give you access to all the features on our site.  To gain full access to the site, cookies need to be enabled.

I signed up to receive your free e-newsletters, but I am not receiving them.  Why?

Please check you have provided us with your correct email address – sign in, then click on "my account".  If your details here are correct, we suggest you check your mailbox settings to see if the newsletters are being pushed into ‘junk’ mail or if your mailbox is full.

If you are still experiencing problems, we suggest you then contact your own email service provider.

How do I unsubscribe from your newsletters?

Please first please first sign in, click on "my account" and then "account settings". 

If this does not enable to you to unsubscribe, please contact customer services on customerservices@hsj.co.uk or 0207 728 4651 (Monday to Friday 9.00am – 5.30pm GMT).

What is your privacy policy?

Click here for information about our privacy policy.

How do I contact online customer services?

If the frequently asked questions listed above do not help solve your problem, please contact customer services on customerservices@hsj.co.uk or 0207 728 4651 (Monday to Friday 9.00am – 5.30pm GMT).

How do I contact print customer services?

Email: HSJ@subscription.co.uk

Phone:  call the subscription hotline on 0844 848 8859 or +44 (0)1858 438804 if calling from outside the UK.  Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.