Health Service Journal
Robina Shah
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Robina Shah on developing diversity in the NHS
17-Apr-2009
The recent Healthcare Commission report on race equality once again found NHS trusts to be wanting. -
Robina Shah on the beginnings of Board Talk
16-Feb-2009
Board Talk will be celebrating its first year soon and I felt it was important to reflect on how it all started and where it is now. -
Robina Shah on another day in another NHS year
14-Jan-2009
A very belated happy new year to all my colleagues. If your January 2009 has been anything like mine, it will have presented time to reflect on the past while managing the present and identifying aspirations for the future. -
The future of patient and public involvement
26-Sep-2008
Lord Darzi's review and the new local involvement networks have pushed public engagement to the top of the health policy agenda. Robina Shah speaks to national patient and public affairs director Joan Saddler about her plans for increasing public involvement -
Robina Shah on speaking Darzi's language
18-Jul-2008
Nelson Mandela once said: 'If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.' -
Robina Shah on the patient experience
13-Jun-2008
NHS trusts are aware of patients' views through satisfaction surveys and the complaints process. These have shown patient dissatisfaction in three core areas: communication and information, the manner and attitude of staff and the hospital environment. -
How should boards approach safety and quality?
2-May-2008
Patient safety and quality of care are important areas for the government and are quite rightly top priorities. Delivering them will be the responsibility of NHS trust boards, writes Robina Shah -
Is your trust tackling inequalities?
17-Apr-2008
Is your trust making real progress in overcoming health inequalities? Read Robina Shah's commentary and join the discussion by posting your thoughts below -
NHS boards: getting the mix right
14-Apr-2008
NHS boards' composition must reflect not just the community but the changing needs of the service itself, says Robina Shah
