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HSJ subscriptions - frequently asked questions







NEW SUBSCRIPTIONS

EXISTING SUBSCRIBERS

Adding us to your 'safe senders' list

If you need help adding us to your safe senders list, ensuring our emails are delivered to your inbox everytime, just select your email client from the list of popular clients below and follow the instructions.

NEW SUBSCRIPTIONS

Why take out a subscription to Health Service Journal?

Each week HSJ brings you everything you need to help you to do your job more effectively, including all the latest news, analysis, opinion from industry experts, tips on how to polish your management skills and all the latest jobs in your sector.

How much is a subscription?

The latest price offers can be found on our subscription website. Any discount displayed is the saving off the cover price. Please note that if you are subscribing from outside the UK and you choose to pay by credit card, your payment will be processed in UK £ sterling at a recent rate of exchange – which may therefore be different to the £ sterling published price.

What’s included in the subscription price?

The subscription price includes delivery of HSJ magazine to your office or home address - plus full access to any subscriber-only areas on hsj.co.uk.

Why is it easier to pay by direct debit?

Direct debit is a continuous payment method available in the UK. It eliminates the need for you to remember to renew your subscription each year.  You are also completely covered by the direct debit guarantee.  Choose the direct debit option on the subscription order form.

What other payment methods can I use?

You can pay by Visa, MasterCard, Amex, Maestro or Delta. Choose the relevant option on the subscription order form.

You can also pay by cheque.  Please make payable to Emap Limited, and send with your order to Health Service Journal, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK.

BACS transfers are also accepted.  Email your order to lauren.close@cdsglobal.co.uk and send your transfer to:

  • Bank account & address: NATWEST, PO Box 12258, 1 Princes Street, London, EC2R 8PA
  • Account number:  39111180
  • Sort code: 60-00-01
  • Account name: Emap Limited
  • Reference: HSJ subscription + your company name
  • IBAN: GB48 NWBK 6000 0139 1111 80
  • SWIFTBAC: NWBKGB2L

Can I pay by invoice?

Yes.  Please contact subscription customer services for help with this.

How secure are my bank or credit card details if I place my order online?

All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit your order from the online form, nothing can be read as it travels down the secure line. Your details are then applied to the subscription system, which resides in a completely separate, unlinked area away from our internet pages.

I’m not based in the UK, can I order a subscription?

Yes.  The latest overseas prices can be found on the subscription order form.

Can I pay in a currency other than £ sterling?

If paying by credit card, your payment will be processed in UK £ sterling at a recent rate of exchange – which may be slightly different to the £ sterling published price. We also accept cheque payments in most currencies, as well as BACS transfers.  Please see the payment methods section above or contact subscription customer services.

Can I order more than one subscription?

Yes, but if ordering online, you need to complete a separate order for each magazine subscription you require.  Alternatively, please contact subscription customer services.

Are discounts available for bulk subscriptions?

Yes, discounts are available for organisations that order multiple copies.  Please contact subscription customer services for more details.

Can I order a gift subscription for a friend or colleague?

Yes.  If you place your order online you can also choose if you’d like us to send an electronic gift card to your friend/colleague – this can either be sent immediately or on a date of your choice.  

How do you acknowledge receipt of my order?

If you place your order online, an email acknowledgement will be sent to you almost immediately.  Should you not receive your acknowledgement within 24 hours, please contact subscription customer services.

If you place your order over the phone or via email or post, a written acknowledgement will be sent to you within a few days of receipt of your order.  Should you not receive your acknowledgement within 10 days, please contact subscription customer services.

How do I access the subscriber-only content on the website?

You need to register on our website, entering your email address, subscriber number and/or your surname.  You will then be able to access all areas of the website.

When will the first printed magazine in my subscription arrive?

If your subscription includes a printed magazine, your order acknowledgement will confirm details of the first issue you will be sent.  This is normally within 14 days of placing your order.

What do you do with my personal information?

We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by Emap (the publisher of Health Service Journal) and/or those of third parties that may be of interest to you. Please see our privacy policy for more information.

What are your subscription terms and conditions?

Please see our terms and conditions for more information.

How do I contact subscription customer services?

Email: HSJ@subscription.co.uk

Phone:  call the subscription hotline on 0844 848 8859 or +44 (0)1858 438804 if calling from outside the UK.  Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.

Post:  Write to Health Service Journal, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK

EXISTING SUBSCRIBERS

What is my subscriber number?

Your subscriber number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence we have sent you - or on the wrapper/label on your subscription copy.  If you cannot find it, please contact subscription customer services.

When does my current subscription end?

You can check your subscription details online here. You will need your 10 digit subscriber number – this is used to identify both you and your subscription. Alternatively, please contact subscription customer services.

How do I renew my subscription?

You can renew your subscription online here. You will need your 10 digit subscriber number to access your account – this is used to identify both you and your subscription.  Alternatively, please contact subscription customer services.

How do I change my address or other contact details?

You can change your address online here. You will need your 10 digit subscriber number to access your account – this is used to identify both you and your subscription.  Alternatively, please contact subscription customer services.

I can’t access the subscriber-only areas on the website.  What do I do?

Please go to our website FAQ page or alternatively contact our online customer services team at customerservices@hsj.co.uk or phone 0207 728 4651.

Who do I contact if my printed issues aren’t arriving?

Please contact subscription customer services and they will check we have your correct address details and also arrange for a replacement copy to be sent to you.

Can I cancel my subscription?

You may cancel a new subscription within 30 days of purchase (the “Initial Period") provided you give us written notice and fill in a ‘Subscription Cancellation Form’. You may request a ‘Subscription Cancellation Form’ by calling +44 (0) 1858 438804.

If you want to cancel your subscription within this Initial Period you must send us the signed ‘Subscription Cancellation Form’ back by email: emapb@subscription.co.uk or by post: Emap Ltd, c/o Tower House, Lathkill Street, Market Harborough, Leicestershire, LE16 9EF, UK.

Upon subscription renewal or where a minimum term of 12 months is advertised, cancellations are not permitted and we will not issue a refund.

Can I order a back issue?

For prices and availability, please contact subscription customer services.

What are your subscription terms and conditions?

Please visit the subscription terms and conditions for more information.

How do I contact subscription customer services?

Email: HSJ@subscription.co.uk

Phone:  call the subscription hotline on 0844 848 8859 or +44 (0)1858 438804 if calling from outside the UK.  Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.

Post:  Write to Health Service Journal, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK

Adding HSJ to your 'safe senders' list

Outlook 2003/2007

  • In the Tools menu, click 'Options'.
  • On the Preferences tab, click 'Junk E-mail'.
  • On the Safe Senders tab, click 'Add'.
  • In the 'Add address', put in our email address.
  • Click 'OK'.

Hotmail

  • In the top-right hand corner, click 'Options', then 'More Options...'
  • Under 'Preventing Junk Mail', click 'Safe and 'Blocked Senders'
  • Click 'Safe Senders'
  • Insert our From address and click 'Add to list'

Yahoo! Mail

  • In the top-right hand corner, click 'Options', then 'More Options...'
  • In tht left-hand menu, select 'Filters'
  • Click 'Add Filter'
  • Give the filter a name, then in the 'Sender' box, insert our From address
  • From the 'Move to folder' dropdown menu, select 'Inbox'
  • Click 'Save changes'

Gmail

  • Click Contacts along the left side of any Gmail page.
  • Click 'Add to 'My Contacts''.
  • Copy and paste our from address into the primary email address dialog box.
  • Hit 'Enter'.

AOL

  • Click the Mail menu and select Address Book.
  • Wait for the 'Address Book' window to pop up, then click the 'Add' button.
  • Wait for the 'Address Card for New Contact' window to load.
  • Paste our From address into the "Other E-Mail" field.
  • Make our From address the "Primary E-Mail" address by checking the associated check box.
  • Click the Save button.
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