'Our manager has told us, quite seriously, that the Internet is proven to corrupt and that instead of handling inquiries we will be drawn into looking at pornography all day.'

'We are sent an e-mail, every week, informing us that the IT department has the right to monitor e-mails that it deems to be of a suspicious nature. It is somewhat intimidating.'

'Our manager doesn't deal with any users. And he has Internet access. Users come to us after hearing about how great the Internet is. And we don't have access. I have had enough - I'm leaving to work in a university.'

'We used these search thingies, and couldn't find anything useful... eventually the seven-year-old daughter of the head librarian showed us how to find useful stuff.'