A round-up of HSJ’s comprehensive coverage of the problematic NHS 111 rollout, from its announcement in 2010 to the most recent developments

This week NHS Direct said it wants to withdraw from all 11 of its NHS 111 contracts. Four weeks earlier the provider pulled out of it contracts to run 111 in Cornwall and north Essex because the terms were “financially unsustainable”.

It will continue to provide a range of web, mobile and telephone health information services, with its contracts total value amounting to £30m, including some services in Australia.

The non-emergency telephone number has had a troubled rollout since Andrew Lansley first said it would replace NHS Direct in 2010, which has been extensively covered by HSJ (see timeline below).

NHS 111 rollout: 2010-2013




2013 − UPDATED

Exclusive: Senior NHS Direct leaders warned 111 was unsafe but were overruled