In association with



An on-demand version of this webinar is available.

Technological innovation is mentioned frequently in the NHS long-term workforce plan. Indeed, the long-awaited document, which was published in June, positions technology and digitisation as key to realising the plan’s three aims: to train, to retain, and to reform the NHS workforce.

Partly this is because such innovation is seen as a means of bolstering productivity, an increase that is simultaneously ambitious and a central assumption of the plan. The document makes clear achieving this ambition will involve “reducing the administrative burden through technological advancement and better infrastructure”.

In so doing, it builds NHS England’s vision for scaling up people services – which speaks of using digital tools and platforms to create more timely and standardised services.

So precisely, what role might technology and digitisation play in turning these strategies into a reality? How might technology most effectively support the scaling up of people services in the NHS? How can existing people management systems be further refined? How can the likes of the NHS Digital Staff Passport more swiftly become standard practice?

This HSJ webinar, run in association with ServiceNow, brought together a small panel to consider the answers to these important questions.

To access the recording, visit here and click play.

If you had previously registered as a viewer for the event, you will be able to view the recording immediately.

If you have not previously registered, you can do so here to get access to the recording.


Mark Allen

Mark Allen, director of employee experience solution sales, ServiceNow

Mark is responsible for helping all types of organisations to transform their people and purpose to deliver amazing results through the adoption of technology and service has motivated me to go to work every day for the past twenty years. At ServiceNow, we have a focus on supporting central and local government, healthcare, and education by enabling effective digital transformation and simplifying the way people work with accuracy and efficiency.

Raman Bath

Raman Bath, director and co-founder BATH Consultancy Group, and specialist HR transformation consultant

Raman is the co-founder of BATH Consultancy, specialising in HR transformation, service redesign and restructure, OD and change management. Raman has more than 20 years’ experience within the NHS, most recently working at a senior strategic level to streamline and redefine processes. Raman is an advocate for technological advancement in HR.

Elspeth G

Elspeth Griffiths, executive director of people, SCW commissioning support unit

Elspeth is an experienced senior human resource professional who has more than 15 years of experience of working in the NHS. She has worked at SCW commissioning support unit since its creation, having previously held roles in community health services and primary care trusts. Elspeth has particular expertise in the development and delivery of staff engagement and behavioural change programmes. She is a fellow of the CIPD (Chartered Institute of Personnel and Development).

Anthony Hesketh v2

Anthony Hesketh, senior lecturer, Lancaster University Management School

Anthony Hesketh is senior lecturer in the management school at Lancaster University; adviser to the accounting firm EY; and a global leader for Criticaleye, a peer-to-peer community for board members. Ant’s research largely focuses on how organisations can better understand the value they have under their management, and particularly that value associated with their people. He is the author of books on performance, labour markets, and leadership. He was the founding director of the Centre for Performance-Led HR at Lancaster and has led government initiatives on HR analytics.

Claire Read Photo

Claire Read, contributor, HSJ (webinar chair)

Claire Read is a professional writer and editor who has specialised in healthcare throughout her 20-year career. She has been a regular contributor to HSJ  since 2012 and has a particular interest in healthcare digitisation and technology.