Mobilising the NHS’s hidden army
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Watch: Why we are holding an inquiry on the non-clinical workforce
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Watch: Why we are holding an inquiry on the non-clinical workforce
The non-clinical NHS workforce is often ignored or even reviled, yet it is essential its role in the future success of the service is recognised. This video introduces the HSJ/Serco Inquiry on Maximising the Contribution of NHS Non-Clinical Staff.
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HSJ Knowledge
Hospital set to turn 'patient journey' theory into practice
Daloni Carlisle explains how a training programme will demonstrate to Serco facilities management staff the impact their work has on those in their hospital’s care
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CommentMobilising our ‘Hidden Army’ for better environments, value and care
Evidence shows that happier patients get better more quickly – and that supported staff make fewer mistakes, writes Ian Crichton
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NewsInquiry calls for an end to 'divisive' workforce hierarchy
The “second-class citizen status” of NHS staff who do not have clinical roles must be addressed urgently, an HSJ inquiry has concluded.
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